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Open Letter to the NAWEC MD and Management

OPEN LETTER TO THE NAWEC MD AND MANAGEMENT Dear NAWEC Managing Director and Management, Please allow me to start by making the following disclaimer: I am writing to you as a private citizen, a concerned Gambian, and a NAWEC customer and not in any other capacity. On August 3, 2018, I came home to find a water bill of over D5000 (five thousand dalasi) waiting for me. Apparently, the previous resident at my house was not paying his bills or so the bill suggested. I had only been in the house since March and could possibly not have consumed over D5000 worth of water during that period. A couple of days later, I came home to find that my water service had been shut off by Nawec. While working out how to take care of the lack of payment by the previous resident, I took the so-called bull by the so-called horns and paid the huge bill. I also paid D200 to be reconnected. Today again, September 9, I came home from a trip to find another bill, dated today, for D7, 558 (Seven thousand five hundred and fifty eight dalasi). I suspect that in a few days time, I will come home to find my water supply shut off yet again. So, I am just confused as to what is going on. Whatever happened to the over D5,000 I paid barely a month ago? Does it not register in your payment system? I know I paid in cash (not check) and received a duly signed receipt which I have. And so I can't imagine how I could possibly consume D7,558 of water within a month. I could have gone to the billing office to argue my case. However, I suspect there are many other Nawec customers who have faced or are facing similar ridiculous billing issues. That is why I am posting this open letter here on social media and will share with the local media too so as to bring this problem to your attention and to initiate a conversation and reflection on just what is going on in your water billing system or department. This is a very serious issue that needs urgent attention and a permanent solution. I hope my water is not shut off again before you get to the bottom of this baffling situation. Thank you. Baba Galleh Jallow Concerned Citizen and NAWEC Customer

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Copyright: 2017 - 2022 | GunjurOnline™
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