𝐍𝐀𝐖𝐄𝐂 𝐋𝐚𝐮𝐧𝐜𝐡𝐞𝐬 𝐒𝐞𝐥𝐟-𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐌𝐨𝐛𝐢𝐥𝐞 𝐀𝐩𝐩 𝐰𝐢𝐭𝐡 𝐈𝐧𝐬𝐭𝐚𝐧𝐭 𝐀𝐏𝐒 𝐖𝐚𝐥𝐥𝐞𝐭 𝐏𝐚𝐲𝐦𝐞𝐧𝐭𝐬

The National Water and Electricity Company (NAWEC) has officially launched its self-service mobile application, marking a significant step in its digital transformation drive aimed at improving service delivery and customer convenience across The Gambia.

The NAWEC self service app

Introduced in April 2026, the mobile app allows customers to purchase Cash Power, pay water bills, and manage their utility accounts directly from their smartphones. In a major boost to its functionality, users can now fund their accounts and make instant funds transfer to their utility accounts through the APS Wallet, enabling faster and more seamless transactions.

Convenience at the Centre

The integration of APS Wallet significantly enhances the app’s usability, allowing customers to add money and settle electricity and water bills instantly without visiting physical payment centres.

The app also allows electricity and water supply applications without the need to visit a NAWEC branch.

This development is expected to reduce long queues and improve access to services, particularly benefiting users in remote areas and Gambians in the diaspora who support families back home.

Early-Stage Challenges

Despite its promising features, the app is still in its early stages. Some users have reported minor technical issues, including occasional slow performance and connectivity challenges.

Such teething problems are common with new digital platforms, but they underscore the importance of regular updates and system optimisation.

Trust and System Efficiency Remain Key

While the app improves accessibility, long-standing concerns around billing accuracy and service reliability remain relevant. Observers note that the effectiveness of the platform will depend largely on the strength of NAWEC’s backend systems.

Ensuring accurate billing and consistent service delivery will be critical in building public trust.

A Step Toward Digital Utility Services

The launch of the mobile app, combined with instant payment capabilities via APS Wallet, reflects NAWEC’s commitment to modernising its operations and embracing digital solutions.

If well maintained and continuously improved, the platform could become a vital tool for utility management in The Gambia.

For now, the takeaway is simple: a promising digital solution, strengthened by instant payments, but still evolving to meet user expectations.